Privacy Policy & Terms

Last Updated: March 1, 2026

1. Introduction

AgeWell Alliance, Inc. ("AgeWell Alliance," "we," "us," or "our") is an ADA compliance insurance and technology company headquartered in Austin, Texas. We provide compliance prevention technology, certification services, and liability coverage to small businesses across the United States.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our compliance platform, or subscribe to our insurance products. This policy applies to all information collected through our website (agewellalliance.com), our compliance monitoring platform, our tablet-based accessibility devices, and any related services, sales, or events.

2. Information We Collect

We collect the following categories of information in the course of providing our services:

Business Information

Business name, address, contact information, industry classification, number of locations, and business owner or authorized representative contact details. This information is collected during account registration and policy application.

POS System Data

When you connect your point-of-sale system (Square, Toast, Clover, Lightspeed, or other supported platforms), we access menu item data only: item names, descriptions, pricing, categories, and modifier groups. We use this information exclusively to generate accessible, multilingual menu displays on our compliance tablets.

Usage Data

We collect information about how our compliance tablets and platform are used, including language selection frequency, accessibility feature usage, session durations, and interaction logs. This data is anonymized and aggregated for compliance monitoring and service improvement.

Compliance Records

Compliance audit results, certification records, VPAT documentation, QR verification logs, and any correspondence related to ADA compliance status. These records form the evidentiary basis of your compliance certification.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Compliance Monitoring: Continuously monitoring your accessibility compliance status and alerting you to any gaps or issues that need attention.
• Certificate Generation: Producing and maintaining your ADA compliance certificates, VPAT documentation, and QR-verifiable compliance badges.
• Claims Processing: In the event of an ADA-related legal claim, we use your compliance records to process insurance claims, coordinate legal defense, and verify the timeline of compliance activities.
• Service Improvement: Analyzing aggregated, anonymized usage data to improve our translation accuracy, accessibility features, and overall platform reliability.
• Communication: Sending you compliance alerts, policy updates, deadline reminders, and service notifications relevant to your coverage.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256). POS API credentials are stored in hardware security modules.
• SOC 2 Compliance: Our infrastructure and processes are audited annually for SOC 2 Type II compliance, covering security, availability, and confidentiality.
• No Payment Data: We never store, process, or transmit payment card data. All billing is handled through PCI-compliant third-party payment processors.
• Read-Only POS Access: Our POS integrations use read-only API permissions. We cannot modify, delete, or interfere with your point-of-sale system or its data in any way.

While no method of electronic storage or transmission is 100% secure, we continuously review and update our security practices to protect against unauthorized access, alteration, disclosure, or destruction of your information.

5. POS Data Practices

Our POS integrations are purpose-limited and permission-scoped. You can revoke our POS access at any time through your POS provider's settings or by contacting our support team.

6. Compliance Records & Data Retention

Compliance records serve as your legal evidence of ADA compliance. We retain these records according to the following schedule:

• Active Policy Period: All compliance records are retained in full throughout the duration of your active policy.
• Post-Cancellation: Compliance records are retained for 7 years after policy cancellation or expiration, consistent with insurance industry standards and statute of limitations requirements.
• Legal Hold: If there is an active or reasonably anticipated legal proceeding involving your compliance records, we will retain those records indefinitely until the matter is fully resolved.
• Record Export: You may request a full export of your compliance records at any time during or after your policy period, subject to the retention schedule above.

Compliance records include audit results, certification timestamps, QR verification logs, accessibility interaction logs, VPAT documentation, and any correspondence related to your compliance status.

7. Third-Party Sharing

We do not sell your personal or business information. We share your information only in the following limited circumstances:

• Reinsurance Partners: We share policy and claims information with our reinsurance partners as necessary for underwriting and claims processing. Our reinsurance partners are contractually bound to protect your information.
• Legal Counsel: In the event of a covered claim, we share relevant compliance records with legal defense counsel retained to represent your interests.
• Law Enforcement: We will disclose your information to law enforcement agencies only when compelled by valid legal process, including subpoenas, court orders, or search warrants. We will notify you of such requests unless prohibited by law.
• Service Providers: We use third-party service providers for hosting, analytics, and communication. These providers process data only on our behalf and are bound by data processing agreements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal and business information:

To exercise any of these rights, contact us at privacy@agewellalliance.com. We will respond to all requests within 30 days. We will not discriminate against you for exercising any of these rights.

9. Insurance Disclosures

NMLS #pending. AgeWell Alliance, Inc. is a registered insurance provider. Licensing information is available upon request.

10. Contact Information

For questions, requests, or concerns about this Privacy Policy or our data practices, contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email at the address associated with your account and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Terms of Service

Effective Date: March 1, 2026

By accessing or using the AgeWell Alliance website, platform, compliance devices, or insurance products (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our Services.

1. Eligibility & Account Registration

Our Services are available to businesses operating in the United States. By creating an account, you represent that you are authorized to bind the business entity to these terms, that all information provided is accurate and complete, and that you will maintain the accuracy of your account information.

2. Services Description

AgeWell Alliance provides ADA compliance prevention technology (including tablet-based accessibility displays and POS integration), compliance certification services, and ADA liability insurance coverage. The specific features, coverage limits, and terms of your service depend on your selected policy tier and are detailed in your policy documents.

3. Payment & Billing

Subscription fees are billed monthly or annually as selected during enrollment. All fees are non-refundable except as required by law or as specified in your policy documents. We reserve the right to modify pricing with 30 days written notice. Failure to maintain current payment may result in service suspension or policy cancellation.

4. Compliance Obligations

While our technology is designed to support your ADA compliance, you remain responsible for your overall compliance with applicable federal, state, and local accessibility laws. Our compliance certificates and monitoring do not guarantee immunity from legal action. You agree to maintain the compliance hardware in proper working condition and to promptly report any technical issues that may affect your compliance status.

5. Intellectual Property

All content, software, technology, and materials provided through our Services are the property of AgeWell Alliance or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our Services during your active subscription period.

6. Limitation of Liability

To the maximum extent permitted by law, AgeWell Alliance's total liability arising from or related to these Terms shall not exceed the total fees paid by you in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages. Insurance coverage is governed by the separate policy documents and is subject to their terms, conditions, and exclusions.

7. Termination

Either party may terminate these Terms with 30 days written notice. We may suspend or terminate your access immediately if you violate these Terms, fail to make payment, or engage in fraudulent activity. Upon termination, your access to compliance monitoring ceases, but your compliance records are retained per our data retention policy.

8. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas. Any disputes arising from these Terms shall be resolved through binding arbitration in Austin, Texas, in accordance with the rules of the American Arbitration Association, except for claims for injunctive relief, which may be brought in any court of competent jurisdiction.

9. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email and posted on this page. Continued use of our Services after such changes constitutes acceptance of the modified Terms.

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