Frequently Asked
Questions

AgeWell Alliance is the first and only insurance company that combines ADA compliance technology with liability coverage for small businesses. We install prevention technology that makes your business accessible, issue an official compliance certificate, and back it all with insurance that covers you if a lawsuit ever slips through. Think of us as prevention, certification, and protection in one monthly subscription.

Traditional insurance only pays out after you get sued. AgeWell Alliance prevents the lawsuit from happening in the first place by making your business fully ADA and LEP compliant with our technology platform. Our coverage only activates if our own system fails, which means your premium stays low because claims are extraordinarily rare. No other insurer offers this prevention-first model.

The Americans with Disabilities Act requires that your business be accessible to people with disabilities, including those who are visually impaired, hearing impaired, or have limited English proficiency. For restaurants and retail stores, this means your menus, signage, and customer-facing materials must be accessible in alternative formats. Non-compliance can result in lawsuits with settlements ranging from $25,000 to $150,000.

Every business that serves the public is required to comply with ADA regulations. This includes restaurants, retail stores, healthcare offices, hotels, salons, gyms, and any other business that interacts with customers face-to-face. If you have a physical location where customers visit, you need to be compliant. The DOJ does not make exceptions based on business size.

The Department of Justice has mandated that all public-facing businesses meet updated ADA accessibility standards by April 2026. After this date, businesses that are not in compliance face significantly increased exposure to federal enforcement actions and private lawsuits. Serial plaintiffs and their attorneys are already preparing cases to file immediately after the deadline passes. Getting compliant now protects you before the rush.

We currently integrate directly with Square, Toast, Clover, and Lightspeed. These four platforms cover over 80% of small business POS systems in the United States. Our integration pulls your menu data automatically so there is no manual data entry. If your POS is not listed, we can still onboard you using our manual menu upload tool.

Our cognition engine processes your menu and business information into structured, accessible content. When a customer selects their language on the tablet, the content is translated in real time using our AI translation system, which has been specifically trained for restaurant menus, retail products, and healthcare terminology. Translations are verified for accuracy and include culturally appropriate descriptions, not just word-for-word conversions.

We provide a pre-configured Amazon Kindle Fire tablet as part of your subscription. The tablet comes loaded with the AgeWell Alliance accessibility app and is set up for your specific business. It sits on your counter and customers use it to access your menu in their language, view accessible formatting, and interact with your content. The tablet is included at no additional cost with every plan.

Yes, the tablet requires a WiFi connection to sync with your POS system and access our translation engine. However, the tablet caches your menu locally, so if your internet goes down temporarily, customers can still access your menu in the most commonly requested languages. Full functionality resumes automatically when the connection is restored.

If you use a POS system we do not currently integrate with, we offer a manual menu upload tool where you can enter your menu items directly into our platform. This works for any business regardless of POS. We are also adding new POS integrations regularly, and if you have a system you would like us to support, our team will prioritize it based on demand.

Our insurance covers ADA and LEP compliance lawsuits that arise while our technology is active at your location. If a plaintiff files a lawsuit claiming your business is not accessible and our system was supposed to be preventing that exact violation, we cover the legal defense costs and any settlement or judgment up to your policy limit. This is E&O (errors and omissions) coverage backed by major reinsurers.

If you receive an ADA complaint or lawsuit, contact us immediately through your dashboard, by phone, or by email. Our claims team will respond within 24 hours, review your audit trail to confirm the system was active, and assign legal counsel to handle the case. You do not need to hire your own attorney. We manage the entire process from initial response through resolution.

There is no deductible on any covered claim under the Standard or Premium plans. If a claim is approved, we pay the full amount up to your coverage limit with zero out-of-pocket expense. The Basic plan does not include lawsuit coverage, but it does include the prevention technology that significantly reduces your risk of being sued in the first place.

Coverage is limited to the amount specified in your plan: $25,000 for Standard and $100,000 for Premium per occurrence. Coverage applies only to ADA and LEP compliance claims related to the services our technology provides. Pre-existing violations that occurred before your enrollment, intentional non-compliance, and physical accessibility issues like ramps and doorways are not covered. Full policy terms are provided when you enroll.

Pre-existing lawsuits are not covered under our insurance policy. However, enrolling in AgeWell Alliance can still help you demonstrate good faith compliance efforts, which may reduce your settlement or penalty. More importantly, it protects you from future lawsuits. We recommend consulting with our team even if you have a pending case, as our compliance documentation can support your legal defense.

Absolutely. You can upgrade or downgrade your plan at any time from your account dashboard. Upgrades take effect immediately and you are charged the prorated difference for the remainder of your billing cycle. Downgrades take effect at the start of your next billing period so you maintain full coverage until then.

No. All plans are month-to-month with no long-term commitment. You can cancel at any time and your coverage will remain active through the end of your current billing period. We also offer annual billing at a 15% discount for businesses that want to lock in their rate and save on the total cost.

Yes. Multi-location businesses receive volume discounts through our Enterprise plan, and nonprofit organizations receive a 20% discount on any tier. We also offer referral credits: when you refer another business that signs up, both you and the referred business receive one month free. Contact our sales team for details on any of these programs.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept ACH bank transfers and wire transfers for businesses that prefer those methods. Annual plans can be paid by check. All payment processing is handled securely through Stripe with full PCI compliance and bank-level encryption.

The entire setup takes about 15 minutes. We connect the Kindle Fire tablet to your WiFi, link it to your POS system, and your menu is automatically pulled and structured into accessible format. Your compliance certificate is issued the same day. There is no construction, no wiring, and no disruption to your business operations during setup.

No staff retraining is required. The tablet is self-service for customers. They tap their language, browse the menu, and get the information they need without any staff involvement. Your employees continue doing their jobs exactly as before. We do provide a brief orientation so your team knows how to answer basic questions about the tablet if a customer asks.

Yes. If you cancel your subscription, we will arrange for the return of the Kindle Fire tablet at no charge. The uninstall process is just as simple as the installation: you disconnect the tablet from your WiFi and ship it back in the prepaid box we provide. Please be aware that once the system is removed, your compliance certificate and insurance coverage will no longer be active.

Nothing changes with your existing setup. Our system is an overlay that works alongside your current POS, not a replacement. We read data from your POS through a secure API connection but never modify or interfere with it. Your workflow, your checkout process, and your day-to-day operations remain exactly the same. We simply add a compliance layer on top of what you already have.